HP ProtectTools and Windows 7
If you’re having troubles using HP ProtectTools and Windows 7, you’ll probably using an outdated version of ProtectTools. Eventhough HP tells you this is the latest version for your notebook.
A simple fix, is to download the latest version, which is model independent.
Be sure to completely uninstall the previous version, reboot, and reinstall the latest version. I can now successfully login using the biometric fingerprint device.