When I tried to order my iPhone a few days ago from the Mobistar webshop (which is using Ogone payments), and I got to its last step “Pay goldz plx !” something happened.
Submitting the required (and correct!) info, using my MasterCard, I received this helpful error page (roughly translated): “Order failed. Seller cannot sell item” and at the bottom, error code: 30001100.
I tried to execute the payments multiple times (you have no idea’s how many times I checked and rechecked my credit card number), reordered the item, other browser, and so forth. Nothing helped.
Googleing (Googling?) the error code, returned this.
Search for the error code, and you end up at this line:
|30001100||no||Unauthorized buyer’s country|
When filling in the order, I was unable to choose where I lived, as it was set (uneditable) to Belgium (though I do live in Belgium… Most of the time).
As, at the time of the order, I was in The Netherlands, I quickly understood there was some ip to country check, and Mobistar only wanted Belgium buyers.
Though my MasterCard is hand out by a Belgian bank, and I guess you can’t have a credit card as non resisdential, it would seem logic to accept the payment anyway… But hey, can’t have it all!
Or perhaps use this error code:
|30001101||no||IP country <> card country|
Anyway, to solve this problem, you simply need to get a “belgian ip”.
Don’t bother to search for free anonymous Belgian proxies, it will likely fail (don’t even think about Tor) as no one is willing to share in this country… I had to set up Hamachi on a PC there (yes, because it won’t run on os x.5), remote desktop to a PC home, and make the payment/order again.
And guess what? Worked like a charm.
Talk about convient online shopping .. !
This so does remind me about ING and its useful error codes for the most stupid thing, which forced the customer to call the helpdesk, and get annoyed by commercial junk.
By the way, Google for Mobistar, and check out the “Mobistar iPhone is wrong/fail” sites so high in the search results… Haha, really something a company would like to see.