Office 2010: cannot verify the license for this product

Due to continuous Access errors, I decided to reinstall Office Professional 2010 (64 bit).

As I couldn’t find the original CD key I installed it with, I used another one from another installation. So far so good, installation went fine, etc.

Once I started any Office app, it popped up this error: “Microsoft Office professional plus 2010 cannot verify the license. blablabla useless crap check control panel”

I’ve tried:

  • Reenter CD key (via setup)
  • Repair Office
  • Install every single item I could select during the install
  • Remove office + reinstall office
  • Removed CD key with this
  • Reboot over a zillion times
  • Cursed

None of this worked.

However, this seems to fix it for me:

  1. Open command
  2. cd C:\Program Files\Microsoft Office\Office14
  3. cscript ospp.vbs /act
  4. reopen any Office. No more errors. Yay



  1. Ray says:

    it really helps

  2. Michael says:

    Cool. Works for me too.
    Many thanks.

  3. dj says:

    Worked for me – thank you for posting. Also, since I was using the 32 bit version of Office 2010 I had to go into C:\Program Files (x86)\Microsoft Office\Office 14\ to run the script.

  4. Warren says:

    You guys rock. DJ, thanks for the add-on. I needed it.

  5. Johannes says:

    hi guys, i went to “C:\Program Files\Microsoft Office\Office14” but i cant find “cscript ospp.vbs /act”, which i need to fix the problem, thanks

  6. Yeri Tiete says:

    You need to run it via cmd (start > run > cmd). And it might be in “Program Files (x86)”

  7. bylmy says:

    I really dont know how to say thank you!!! It is works unbeliveable!

  8. edickey21 says:

    Did not work for me on a Windows 8 system. still get the same error and when you press OK it closes any Office14 program you might be trying to open.

  9. asdasd says:

    Amazing mate thanks a million

  10. Mark Hardiman says:

    What a legend! I have been dealing with this s**t at work for the longest time when rebuilding workstations from images. Your solution worked for me. Cheers mate.

  11. Ed Gray says:

    Thanks so much, this worked PERFECTLY on two systems I just had this occur with. I posted a summary to a Microsoft forum which had a long thread but nowhere, mentioned such a simple fix

  12. Daniel says:


  13. Daniel says:

    I am getting the same error on Microsoft 2013 can any1 help

  14. Manny says:

    I am using the Windows 2008 server and I am having issue with office pro plus 2012 as follows.

    ” Office pro plus 2010 can not verify the license for this product. You should repair the office program by using control panel”

    I did the repair as mention above but still same issue.

  15. Iaim2xl says:

    Your a gem! Keep up the good work & THANKS.

  16. aurel says:

    i really don’t understand how to run this. can someone explain step by step… windows 7

  17. Nige says:

    Brilliant…thank you

  18. Rick Mays says:

    Thank you! Wish I’d come across this 3 hours ago! In my case ospp.vbs was in program files (x86) and I had to include the path to cscript (c:\windows\system32). After figuring that out it worked beautifully!

  19. RXY says:


  20. Macwan says:

    I am getting error as below

    ERROR DESCRIPTION: The Activation server determined the specified product key has been blocked.

  21. Jessica says:

    AWESOME!! Thank you!

  22. Thuhaib says:

    working fine
    thaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaanks 🙂

  23. stretchie204 says:

    Great work, fixed the problem. Thanks for your input!

    For me the file was in c:\program files (x86)\Microsoft office\office14\

  24. keir says:

    i dnt get it. what should i do?

  25. Yeri Tiete says:


    – Open command
    – cd C:\Program Files\Microsoft Office\Office14
    – cscript ospp.vbs /act
    – reopen any Office app.

    That’s it.

  26. M Hough says:

    Thank you! I’ve been fighting this problem for a month and was ready to wipe out my system.

  27. After opening Office 14.. what should we do with.. cscript ospp.vbs /act this..??

  28. Praveen Kumar says:

    D:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\ospprearm.exe will reset it

  29. lucky says:

    help guy I cant find that cscript ospp.vbs/act

  30. Max says:

    You rock! Thanks so much from Canada.

  31. earl says:

    this worked for me too, thanks for the help!

  32. […] page (one of many) offered a simple solution, which experience demonstrated has worked in the past for Office activation failures and so seemed […]

  33. info says:

    excellent fix.. worked right away.. had been looking for 2 hours.. thank you so much for posting this… you DO rock!!!

  34. Ritz says:

    Thank you..u r the best!

  35. Christopher says:

    Thank you! This helped perfectly. Remember for those to add (x86) if you have the 32bit Office installed there. Official support couldn’t help shit, yet some random post here did.

  36. J says:

    wow i was scared to run this because who knows whose page this is and what nefarious things they could have in mind…but i was so desperate I gave it a shot. It worked!!! Thank You!!!

    Scared to reboot now though…fingers crossed

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