Office 2010: cannot verify the license for this product

Due to continuous Access errors, I decided to reinstall Office Professional 2010 (64 bit).

As I couldn’t find the original CD key I installed it with, I used another one from another installation. So far so good, installation went fine, etc.

Once I started any Office app, it popped up this error: “Microsoft Office professional plus 2010 cannot verify the license. blablabla useless crap check control panel”

I’ve tried:

  • Reenter CD key (via setup)
  • Repair Office
  • Install every single item I could select during the install
  • Remove office + reinstall office
  • Removed CD key with this
  • Reboot over a zillion times
  • Cursed

None of this worked.

However, this seems to fix it for me:

  1. Open command
  2. cd C:\Program Files\Microsoft Office\Office14
  3. cscript ospp.vbs /act
  4. reopen any Office. No more errors. Yay



  1. Ray says:

    it really helps

  2. Michael says:

    Cool. Works for me too.
    Many thanks.

  3. dj says:

    Worked for me – thank you for posting. Also, since I was using the 32 bit version of Office 2010 I had to go into C:\Program Files (x86)\Microsoft Office\Office 14\ to run the script.

  4. Warren says:

    You guys rock. DJ, thanks for the add-on. I needed it.

  5. Johannes says:

    hi guys, i went to “C:\Program Files\Microsoft Office\Office14” but i cant find “cscript ospp.vbs /act”, which i need to fix the problem, thanks

  6. Yeri Tiete says:

    You need to run it via cmd (start > run > cmd). And it might be in “Program Files (x86)”

  7. bylmy says:

    I really dont know how to say thank you!!! It is works unbeliveable!

  8. edickey21 says:

    Did not work for me on a Windows 8 system. still get the same error and when you press OK it closes any Office14 program you might be trying to open.

  9. asdasd says:

    Amazing mate thanks a million

  10. Mark Hardiman says:

    What a legend! I have been dealing with this s**t at work for the longest time when rebuilding workstations from images. Your solution worked for me. Cheers mate.

  11. Ed Gray says:

    Thanks so much, this worked PERFECTLY on two systems I just had this occur with. I posted a summary to a Microsoft forum which had a long thread but nowhere, mentioned such a simple fix

  12. Daniel says:


  13. Daniel says:

    I am getting the same error on Microsoft 2013 can any1 help

  14. Manny says:

    I am using the Windows 2008 server and I am having issue with office pro plus 2012 as follows.

    ” Office pro plus 2010 can not verify the license for this product. You should repair the office program by using control panel”

    I did the repair as mention above but still same issue.

  15. Iaim2xl says:

    Your a gem! Keep up the good work & THANKS.

  16. aurel says:

    i really don’t understand how to run this. can someone explain step by step… windows 7

  17. Nige says:

    Brilliant…thank you

  18. Rick Mays says:

    Thank you! Wish I’d come across this 3 hours ago! In my case ospp.vbs was in program files (x86) and I had to include the path to cscript (c:\windows\system32). After figuring that out it worked beautifully!

  19. RXY says:


  20. Macwan says:

    I am getting error as below

    ERROR DESCRIPTION: The Activation server determined the specified product key has been blocked.

  21. Jessica says:

    AWESOME!! Thank you!

  22. Thuhaib says:

    working fine
    thaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaanks 🙂

  23. stretchie204 says:

    Great work, fixed the problem. Thanks for your input!

    For me the file was in c:\program files (x86)\Microsoft office\office14\

  24. keir says:

    i dnt get it. what should i do?

  25. Yeri Tiete says:


    – Open command
    – cd C:\Program Files\Microsoft Office\Office14
    – cscript ospp.vbs /act
    – reopen any Office app.

    That’s it.

  26. M Hough says:

    Thank you! I’ve been fighting this problem for a month and was ready to wipe out my system.

  27. After opening Office 14.. what should we do with.. cscript ospp.vbs /act this..??

  28. Praveen Kumar says:

    D:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\ospprearm.exe will reset it

  29. lucky says:

    help guy I cant find that cscript ospp.vbs/act

  30. Max says:

    You rock! Thanks so much from Canada.

  31. earl says:

    this worked for me too, thanks for the help!

  32. […] page (one of many) offered a simple solution, which experience demonstrated has worked in the past for Office activation failures and so seemed […]

  33. info says:

    excellent fix.. worked right away.. had been looking for 2 hours.. thank you so much for posting this… you DO rock!!!

  34. Ritz says:

    Thank you..u r the best!

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