Tag: saas

  • Don’t trust corporates

    Don’t trust corporates

    Especially those at the pinnacle that’ve lost touch with their customers. I’ve blogged about it before. Here is how platforms die: first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves.…

  • The Enshittification Lifecycle of SaaS

    The Enshittification Lifecycle of SaaS

    Here is how platforms die: First, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die. […] This is enshittification: Surpluses are first directed to users; then, once they’re…